Shipping/Grading Policy
Shipping:
☆ USA shipping include tariff fees, tracking and will typically take 2-3 weeks to arrive.
☆ Packages to Canada typically do not include tracking, but will arrive quickly, within 1-2 weeks!
☆ If you are an International friend and would like to purchase tracking, please send me a message. I'm active by email and social media (Instagram/Twitter). I am not responsible for any import fees (VAT).
☆ If you do not see your country available at checkout, please let me know by email or social media, it might be an error and I would be happy to fix it!
☆ Due to new shipping regulations, I'm temporarily unable to ship to Brazil, Germany and the EU. If you're from those countries and would like to order something from my shop, please have the package sent to a forwarding address. Sorry for the trouble and thank you for understanding!
☆ Limited Edition pins are not replaceable if you chose not to purchase tracking, but please feel free to contact me if there's a problem with your order (including address changes!).
Delivery:
☆ In hand pins will be shipped out within 1-2 week.
☆ USA and Canadian packages will arrive within 2-3 weeks.
☆ International packages can take 5-7 weeks to arrive.
☆ Pre-order pins will take 3-5 months to complete. Thank you so much for your patience!
☆ Feel free to follow my socials for more announcements and progress on pre-order pins: https://www.instagram.com/eveen.k/
https://twitter.com/EveenStudios
Grading Policy:
Please remember that all pins are handmade and therefore it is possible for tiny imperfections.
☆ Any Pre-Sales will receive the best of the batch (A-grade or as close to A-grade as possible).
☆ A grades: Perfect or almost perfect pin with no noticeable flaws at an arm's distance.
☆ B grades: Small flaws, but nothing that would detract from the beautiful design. Possible flaws may include: tiny dints, dust spec, underfill, or imperfections in the enamel/metal plate.
☆ C grades: Heavily flawed pins! Possible flaws on character's face or missing enamel. Please only purchase if you're ok with noticeable flaws!
If you have any problems with a pin or an order, please contact me through social media or my shop's contact page and I will do my best to assist you! I typically respond within 48 hours. If you do not receive a response, there's a high chance I didn't receive your inquiry, please try contacting me again!