Shipping/Grading Policy
Shipping:
☆ USA shipments are DDP (Delivered Duty Paid). It includes tracking and will typically take around 2-3 weeks to arrive. There will not be any additional fees/taxes to receive the package.
☆ Canadian packages typically do not include tracking, but will arrive quickly, within 1-2 weeks!
☆ International packages typically arrive within 5 weeks, but depending on your country, it can take an extra 2 weeks for border crossing. I am not responsible for any import fees (VAT).
☆ If you do not see your country available at checkout, please let me know by email or social media, it might be an error and I would be happy to fix it!
☆ Due to new shipping regulations/restrictions, I'm temporarily unable to ship to Brazil, Russia, Germany and Mexico. If you're from those countries and would like to order something from my shop, please have the package sent to a forwarding address. Sorry for the trouble and thank you for understanding!
☆ Limited Edition pins are not replaceable if you chose not to purchase tracking, but please feel free to contact me if there's a problem with your order (including address changes!).
How quickly are orders shipped out?
☆ In hand pins will be shipped out within 1-2 week.
☆ Pre-order pins will take 3-5 months to complete. Thank you so much for your patience!
☆ Feel free to follow my socials for more announcements and progress on pre-order pins: https://www.instagram.com/eveen.k/ , https://twitter.com/EveenStudios
Grading Policy:
Please remember that all pins are handmade and therefore it is possible for tiny imperfections.
☆ Any Pre-Sales will receive the best of the batch (A-grade or as close to A-grade as possible).
☆ A grades: Perfect or almost perfect pin with no noticeable flaws at an arm's distance.
☆ B grades: Small flaws, but nothing that would detract from the beautiful design. Possible flaws may include: tiny dints, dust spec, underfill, or imperfections in the enamel/metal plate.
☆ C grades: Heavily flawed pins! Possible flaws on character's face or missing enamel. Please only purchase if you're ok with noticeable flaws!
Refund Policy:
☆ Once the item(s) are returned, a refund will be provided to the original payment method. Buyers are responsible for return shipping costs.
If you have any problems with a pin or an order, please contact me through social media or my shop's contact page and I will do my best to assist you! I typically respond within 48 hours. If you do not receive a response, there's a high chance I didn't receive your inquiry, please try contacting me again!
